FAQ

Have a Question and Need an Answer Quickly?

There are two ways of initiating a session. By searching via the search bar and through the Expert list.
Through the Search Bar – A session can be initiated by typing category keywords into the search bar. Examples of keywords are : company name or product, agronomy, wheat, software, human resources etc. Once you find an Expert you would like to connect with, and click “Connect” to initiate the session.
Through the Expert list – Click “View all Experts”, choose the Expert you would like to connect with, and click “Connect” to initiate the session.

We need some time to process the video and audio before we can make it available to you. Come back in 15min and please check again.

Yellow means the Expert is available but they are currently not online. (By initiating a session they will receive the request to connect)
Green means they are available and currently online.
Grey means he is offline and cannot be reached.

Please leave a comment and rating for the Expert at the end of the session. Honest and objective feedback are great for everyone. Email us at support@agvisorpro.com and we will try our best to address your concerns.

If you run into any technical difficulties where the app did not live up to your expectations, please let us know at support@agvisorpro.com.

The rate of the Expert is calculated based on years of experience, level of education as well as professional designation.
The levels can be roughly described as:
Expert Expert = High science level US$ 30/10min
Master Expert = Deep domain knowledge US$ 45/10min
Professional Expert = Broad subject matter consultant US$ 30/10min

Yes all sessions are private and safe as we use industry standard end-to-end encryption. We archive your sessions for your future reference and so that you can share them with your farm team.

If you’d like to schedule a session with an Expert for a later date, you can do so by selecting the Expert you would like to speak with, click on the green “Schedule” icon, and select the time and date you would like to schedule. Once your session has been accepted by the Expert, you will see the updated status of your “Scheduled Session” in the top left main menu.

By clicking on the forum icon, you will be brought to a page full discussion and exchange of information. Each subject discussed will be visible within a hashtag, or if you’d like to discuss something new, click “Start a New Conversation”.

Under your profile you can find a link that brings you to a feedback form. Alternatively, you can also send an email to support@agvisorpro.com or call +1 (204) 891-1649.

Sign in to our application on any device and let the application run in the background. You can be signed in with more than one device at the same time. If a Farmer needs your advice you will get a push notification on your device and can choose to accept or delay the call for up to 15min. If you don’t want to be available, please sign out of the application with all your devices.

The rate of the Expert is calculated based on years of experience, level of education as well as professional designation.
The levels can be roughly described as:
Expert Expert = High science level
Master Expert = Deep domain knowledge
Professional Expert = Broad subject matter consultant

We process all transactions of our session at the end of the month. In order to get paid you will have to set up an account with our payment processor “Stripe”. This will allow “Stripe” to wire the money onto your account.

We need some time to process the video and audio before we can make it available to you. Come back in 15min and please check again.

Yes all sessions are private and safe as we use industry standard end-to-end encryption. We archive your sessions for your future reference.

When you receive this notification, it means that someone would like to schedule a session for a later date. You have the option to accept, reject or suggest another time for the session.
To see a list of your upcoming scheduled sessions, click on the bottom right icon titled “Scheduled Sessions”.

By clicking on the forum icon, you will be brought to a page full discussion and exchange of information. Each subject discussed will be visible within a hashtag, or if you’d like to discuss something new, click “Start a New Conversation”.

Under your profile you can find a link that brings you to a feedback form. Alternatively, you can also send an email to support@agvisorpro.com or call +1 (204) 891-1649.